The claim
24/7 support
What we found
Fine printExabytes runs 24/7 tickets, live chat and WhatsApp, but its plan specs limit phone support to 8 hours a day, 5 days a week.
Source · checked Nov 11, 2026
Brand review
Exabytes review, scored
Exabytes pairs a 100-day refund with hidden renewal prices and mixed owner feedback.
Tech Busy editorial team · Fact-checked · Updated
#17 of 18 in Web Hosting Lower
Average of 2 reviewed plans · calculated, not lab-tested
See all web hosting- Overall 5.0
- Social 5.1
- Usability 4.8
Up next in Web Hosting
Exabytes plans
Plans listed by Exabytes. 2 have a published Tech Busy score.
Exabytes SSD VPS
Not yet reviewed
Exabytes cPanel web hosting
Not yet reviewed
Exabytes reseller hosting
Not yet reviewed
Exabytes dedicated servers
Not yet reviewed
Exabytes business email
Not yet reviewed
How its best plan scores
Exabytes EBiz 12 Pro, its highest-scoring reviewed plan · published features and owner comments · not a lab test.
Exabytes EBiz 12 Pro, its highest-scoring reviewed plan · published features and owner comments · not a lab test.
- Overall5.0
- Social5.1
- Usability4.8
Usability4.8/10
Uptime guarantee4.0/10
Price transparency1.0/10
Money-back terms9.0/10
Published infrastructure7.0/10
Support access6.0/10
Social5.1/10
Independent web and YouTube4.0/10
Marketplace reviews6.2/10
RedditNot enough data
How each score was set
Usability 4.8 /10
From published features and owner comments · not a lab test.
- Uptime guarantee4.0/10
- EBiz 12 Pro carries a 99.9% network but only 99.5% server uptime promise, and the credit terms are not spelled out.
- Price transparency1.0/10
- EBiz 12 Pro shows only its sale price with an 80% discount label; the renewal rate is not published.
- Money-back terms9.0/10
- EBiz 12 Pro buyers on annual or longer terms get 100 days for a full refund, minus one point for the domain, setup-fee and monthly-plan exclusions.
- Published infrastructure7.0/10
- EBiz 12 Pro lists SSD storage, LiteSpeed with its cache, and free daily backups kept 14 days; Cloudflare is supported, not built in, and no region choice is shown.
- Support access6.0/10
- EBiz 12 Pro owners get 24/7 tickets, chat and WhatsApp, while Exabytes phone lines keep 8x5 office hours and no response target is posted.
Social 5.1 /10
Average of the independent owner-review sources listed below.
- Independent web and YouTube4.0/10
- Brand-level · 4 reviews · hostadvice.com, hostings.info, thetwopercent.co.uk
- Marketplace reviews6.2/10
- Brand-level · 41 reviews · trustpilot.com
- RedditNot enough data
- Searched; not enough owner reviews to score.
Strengths and drawbacks
Published specs and owner feedback, not a hands-on test.
Strengths
- Gives annual-plan buyers 100 days to ask for a full refund
- LiteSpeed servers come standard on Exabytes shared and WordPress plans
- Keeps 14 days of daily backups on its mid-tier shared plans
- Chat, tickets and WhatsApp support run around the clock
Drawbacks
- Plan pages show an 80% sale but never the renewal price
- Server uptime is promised at only 99.5%
- Phone support keeps office hours, 8 hours on weekdays
- Owner reviews of Exabytes speed and support lean negative outside Trustpilot
Claims we checked
The published claim, then what we found. Live statuses. How we review
The claim
Daily backups on all hosting
What we found
Fine printExabytes VPS plans carry no free backup; its VPS page sells off-server daily backup as an add-on at $50 a month.
Source · checked Nov 11, 2026
The claim
100-day money-back guarantee
What we found
Fine printExabytes limits the 100-day refund to hosting paid for one year or more; domains get 3 days, refunded as account credit.
Source · checked Nov 11, 2026
Questions
From Exabytes’s published terms. Not legal advice.
How long is the Exabytes money-back guarantee?
Exabytes offers 100 days on hosting paid annually or longer; monthly plans, the entry EBiz 12 Mini and WP 12 Beginner plans, and setup fees are excluded, and domains get 3 days as account credit.
What uptime does Exabytes guarantee?
Exabytes plan specs list a 99.9% network uptime guarantee and a 99.5% server uptime guarantee, with compensation promised if either is missed.
Does Exabytes publish its renewal prices?
No. The Exabytes shared and WordPress plan cards show a sale price with an 80% discount label but no renewal figure.
Is phone support at Exabytes available 24/7?
No. Exabytes lists 24x7 helpdesk, live chat and emergency WhatsApp support, while phone support runs 8 hours a day on 5 days a week.
Do Exabytes VPS plans include backups?
No. The Exabytes VPS FAQ says free backup is not provided; off-server daily backup with 14-day retention is an optional $50 monthly add-on.
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BigScootsFlat pricing and quick human support, with a Chicago-only footprint.6.8
About Exabytes
Exabytes is a hosting and digital-services company founded in 2001 and headquartered in Penang, Malaysia, with offices in Singapore and Indonesia. Its global site, exabytes.com, sells shared and WordPress hosting, VPS and dedicated servers, email hosting, domains and e-commerce tools, priced in US dollars.
- Web server
- LiteSpeed
- Trustpilot
- 4.1 / 5 · 41 reviews